PRIVACY POLICY

ACCEPTANCE OF TERMS

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By using our website and services, you consent to the data practices described in this policy.

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1. INFORMATION WE COLLECT

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1.1 Personal Information You Provide

We collect information that you voluntarily provide to us, including:

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Contact Information:

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• Full name

• Email address

• Phone number

• Mailing address

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Account Information:

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• Username and password

• Profile information

• Communication preferences

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Booking Information:

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• Session preferences and scheduling details

• Special requirements or accommodations

• Emergency contact information

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Payment Information:

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• Billing address

• Payment card details (processed securely through third-party payment processors)

• Transaction history

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Health Information:

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• Medical history relevant to breathwork participation

• Physical or mental health conditions

• Medications or treatments

• Fitness level and wellness goals

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Communication Data:

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• Information you provide when contacting us

• Feedback, reviews, and testimonials

• Survey responses

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1.2 Information Collected Automatically

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When you visit our website, we automatically collect certain information:

Device and Usage Information:

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• IP address

• Browser type and version

• Operating system

• Device identifiers

• Pages visited and time spent

• Referring website

• Click patterns and navigation paths

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Cookies and Similar Technologies:

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• Session cookies

• Preference cookies

• Analytics cookies

• Marketing cookies

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See our Cookie Policy section for more details.

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1.3 Information from Third Parties

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We may receive information about you from:

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• Social media platforms (if you interact with us on social media)

• Payment processors

• Marketing and analytics partners

• Public databases

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2. HOW WE USE YOUR INFORMATION

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We use your personal information for the following purposes:

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2.1 Service Delivery

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• Process and manage your bookings

• Provide 9D breathwork sessions and related services

• Communicate with you about your sessions

• Send booking confirmations and reminders

• Provide customer support

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2.2 Health and Safety

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• Assess your suitability for breathwork sessions

• Ensure your safety during sessions

• Maintain accurate health records

• Respond to medical emergencies if necessary

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2.3 Payment Processing

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• Process payments and refunds

• Prevent fraud and unauthorized transactions

• Maintain financial records

• Issue invoices and receipts

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2.4 Communication

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• Send service-related announcements

• Respond to your inquiries

• Provide technical support

• Send newsletters and marketing communications (with your consent)

• Notify you of updates to our services or policies

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2.5 Business Operations

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• Improve our website and services

• Conduct research and analysis

• Monitor and analyze usage trends

• Develop new features and offerings

• Ensure website security and prevent fraud

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2.6 Legal Compliance

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• Comply with legal obligations

• Enforce our Terms and Conditions

• Protect our rights and property

• Respond to legal requests

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2.7 Marketing (with your consent)

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• Send promotional emails about new services

• Provide information about special offers

• Share wellness tips and breathwork resources

• Invite you to events or workshops

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3. LEGAL BASIS FOR PROCESSING (GDPR)

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Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

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• Contract Performance: Processing necessary to fulfill our contract with you (booking and delivering services)

• Consent: You have given explicit consent for specific processing activities

• Legitimate Interests: Processing necessary for our legitimate business interests (improving services, marketing)

• Legal Obligation: Processing required to comply with legal requirements

• Vital Interests: Processing necessary to protect your vital interests (health and safety)

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4. HOW WE SHARE YOUR INFORMATION

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We do not sell your personal information. We may share your information with:

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4.1 Service Providers

• Payment processors (Stripe, PayPal)

• Email service providers

• Website hosting providers

• Appointment scheduling platforms

• Analytics services (Google Analytics)

• Cloud storage providers

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4.2 Professional Advisors

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• Legal counsel

• Accountants

• Insurance providers

• Business consultants

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4.3 Healthcare Professionals

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• With your explicit consent, in emergency situations

• To coordinate care if necessary

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4.4 Legal Authorities

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• When required by law

• To comply with legal process

• To protect rights, property, or safety

• To prevent fraud or illegal activity

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4.5 Business Transfers

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• In connection with a merger, acquisition, or sale of assets

• In the event of bankruptcy or reorganization

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All third parties are required to maintain the confidentiality and security of your personal information and use it only for the purposes we specify.

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5. DATA RETENTION

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We retain your personal information for as long as necessary to:

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• Provide our services to you

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

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Retention Periods:

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• Active accounts: Duration of relationship plus 7 years

• Health records: 7 years after last service (as required by law)

• Financial records: 7 years (as required by tax authorities)

• Marketing data: Until you withdraw consent or 3 years of inactivity

• Website analytics: 26 months

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After the retention period, we securely delete or anonymize your personal information.

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6. YOUR RIGHTS

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Under data protection laws (including GDPR), you have the following rights:

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6.1 Right to Access

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You can request a copy of the personal information we hold about you.

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6.2 Right to Rectification

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You can request correction of inaccurate or incomplete information.

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6.3 Right to Erasure ("Right to be Forgotten")

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You can request deletion of your personal information in certain circumstances.

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6.4 Right to Restrict Processing

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You can request that we limit how we use your information.

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6.5 Right to Data Portability

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You can request your data in a structured, commonly used format.

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6.6 Right to Object

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You can object to processing based on legitimate interests or for direct marketing.

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6.7 Right to Withdraw Consent

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You can withdraw consent at any time where processing is based on consent.

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6.8 Right to Lodge a Complaint

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You can complain to the Information Commissioner's Office (ICO) in the UK or your local data protection authority.

To exercise your rights, contact us at:
Email: elevate9dbreathwork@gmail.com
Phone: +44 7739 991202

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We will respond to your request within 30 days.

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7. COOKIES AND TRACKING TECHNOLOGIES

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7.1 What Are Cookies?

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Cookies are small text files stored on your device when you visit our website.

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7.2 Types of Cookies We Use

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Essential Cookies (Required):

• Session management

• Security features

• Basic website functionality

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Performance Cookies (Optional):

• Google Analytics

• Website performance monitoring

• Error tracking

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Functional Cookies (Optional):

• Language preferences

• User settings

• Accessibility features

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Marketing Cookies (Optional):

• Social media integration

• Advertising personalization

• Conversion tracking

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7.3 Managing Cookies

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You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Browser Controls:

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• Chrome: Settings > Privacy and Security > Cookies

• Firefox: Settings > Privacy & Security

• Safari: Preferences > Privacy

• Edge: Settings > Privacy, search, and services

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7.4 Third-Party Cookies

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Our website may contain cookies from:

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• Google Analytics

• Social media platforms (Facebook, Instagram, LinkedIn)

• Payment processors

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8. DATA SECURITY

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We implement appropriate technical and organizational measures to protect your personal information:

Technical Measures:

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• SSL/TLS encryption for data transmission

• Secure socket layer (HTTPS) protocol

• Encrypted data storage

• Regular security audits

• Firewall protection

• Access controls and authentication

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Organizational Measures:

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• Staff training on data protection

• Confidentiality agreements

• Limited access to personal data

• Regular policy reviews

• Incident response procedures

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While we strive to protect your information, no method of transmission over the internet is 100% secure. You acknowledge this inherent risk.

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9. INTERNATIONAL DATA TRANSFERS

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Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place:

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• Standard Contractual Clauses approved by the European Commission

• Privacy Shield certification (where applicable)

• Adequacy decisions by relevant authorities

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10. CHILDREN'S PRIVACY

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Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

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11. MARKETING COMMUNICATIONS

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11.1 Opt-In

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We will only send marketing emails if you have:

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• Explicitly consented to receive them

• Purchased services from us (soft opt-in for similar services)

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11.2 Opt-Out

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You can unsubscribe from marketing emails at any time by:

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• Clicking the "unsubscribe" link in any email

• Emailing us at elevate9dbreathwork@gmail.com

• Updating your preferences in your account settings

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You will continue to receive service-related emails (booking confirmations, etc.) even after opting out of marketing.

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12. THIRD-PARTY WEBSITES

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Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

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13. CHANGES TO THIS PRIVACY POLICY

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We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to our website. We will notify you of material changes via:

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• Email notification

• Prominent notice on our website

• Pop-up notification on your next visit

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Your continued use of our services after changes constitutes acceptance of the updated policy.

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14. DATA PROTECTION OFFICER

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For data protection inquiries, contact:

Elevate 9D Data Protection Officer
Email: elevate9dbreathwork@gmail.com
Phone: +44 7739 991202
Address: United Kingdom

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15. COMPLAINTS AND REGULATORY AUTHORITY

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If you have concerns about how we handle your personal information, you can contact:

Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

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16. SPECIAL CATEGORIES OF DATA

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We process special categories of personal data (health information) with your explicit consent and only as necessary for:

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• Assessing your suitability for breathwork

• Ensuring your safety during sessions

• Providing appropriate accommodations

• Maintaining health and safety records

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You have the right to withdraw consent at any time, though this may affect our ability to provide services.

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17. AUTOMATED DECISION-MAKING

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We do not use automated decision-making or profiling that produces legal effects or significantly affects you.

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18. CONTACT US

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If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Elevate 9D
Email: elevate9dbreathwork@gmail.com
Phone: +44 7739 991202

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We aim to respond to all inquiries within 5 business days.

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19. CONSENT

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By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

For processing of special categories of data (health information), we will obtain your explicit consent through our booking process.

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Thank you for trusting Elevate 9D with your personal information. We are committed to protecting your privacy and handling your data responsibly.