At Elevate 9D, we are committed to providing exceptional 9D breathwork experiences. This Refund Policy explains our policies regarding cancellations, refunds, and credits for our services.

REFUND POLICY

1. CANCELLATION TIMEFRAMES

1.1 Individual Sessions

Cancellation 48+ Hours Before Session:

Full refund to original payment method
No cancellation fee
Processing time: 5-10 business days

Cancellation 24-48 Hours Before Session:

50% refund to original payment method
50% cancellation fee applies
Processing time: 5-10 business days

Cancellation Less Than 24 Hours Before Session:

No refund
Full session fee retained
Option to reschedule once (subject to availability and additional terms)

No-Show (Failure to Attend):

No refund
Full session fee retained
No rescheduling option

1.2 Group Sessions

Cancellation 7+ Days Before Session:

Full refund to original payment method
No cancellation fee

Cancellation 3-7 Days Before Session:

50% refund to original payment method
50% cancellation fee applies

Cancellation Less Than 3 Days Before Session:

No refund
Full session fee retained
May be eligible for credit toward future session (at our discretion)

No-Show:

No refund
No credit

1.3 Package Bookings (Multiple Sessions)

Before First Session:

Full refund if cancelled 48+ hours before first scheduled session
50% refund if cancelled 24-48 hours before first scheduled session
No refund if cancelled less than 24 hours before first session

After First Session:

Refund calculated based on unused sessions minus cancellation fees
Individual session cancellation policy applies to each remaining session
Minimum 20% package discount forfeited upon cancellation

Example Calculation:

5-session package: £250 (£50 per session vs £70 individual price)
2 sessions completed
3 sessions remaining: £150 value
Minus 20% package discount forfeiture: £120 refund

1.4 Corporate/Group Bookings

Corporate and group bookings have custom terms:

Cancellation terms specified in booking agreement
Typically require 14-30 days notice for full refund
Contact us directly for corporate booking modifications

2. HOW TO CANCEL

2.1 Cancellation Process

To cancel your booking:

Email: Send cancellation request to elevate9dbreathwork@gmail.com
Include:
- Your full name
- Booking reference number
- Date and time of scheduled session
- Reason for cancellation (optional but appreciated)
Confirmation: You will receive confirmation email within 24 hours
Refund: Processed according to timeframe above

Important: Cancellation is effective from the time we receive your email, not when you send it.

2.2 Phone Cancellations

You may call us at +44 7739 991202 to cancel, but we require email confirmation for our records. Verbal cancellations alone are not sufficient.

3. RESCHEDULING

3.1 First Rescheduling (Free)

For Individual Sessions:

One free reschedule permitted with 24+ hours notice
Subject to availability
Must be rescheduled within 90 days of original booking
No fee applies

For Group Sessions:

One free reschedule permitted with 7+ days notice
Subject to availability
Must be rescheduled within 90 days

3.2 Subsequent Rescheduling

Second Reschedule:

£15 administrative fee
Must provide 48+ hours notice
Subject to availability

Third Reschedule and Beyond:

£25 administrative fee per reschedule
Must provide 7+ days notice
Subject to availability

Late Rescheduling (Less Than 24 Hours):

Treated as cancellation
Standard cancellation policy applies
New booking requires full payment

3.3 How to Reschedule

Email: elevate9dbreathwork@gmail.com
Phone: +44 7739 991202
Subject line: "Reschedule Request - [Your Booking Reference]"

4. REFUND PROCESSING

4.1 Refund Methods

Refunds are issued to the original payment method:

Credit/Debit Card: 5-10 business days
PayPal: 3-5 business days
Bank Transfer: 5-7 business days

Note: Additional processing time may apply depending on your bank or card issuer.

4.2 Partial Refunds

Partial refunds (50% refunds) are calculated as:

Original payment amount × 50%
Minus any payment processing fees (typically 2.5-3.5%)
Rounded to nearest pence

4.3 Refund Confirmation

You will receive:

Email confirmation when refund is processed
Refund reference number
Expected timeframe for funds to appear in your account

4.4 Non-Refundable Processing Fees

Payment processing fees (charged by payment processors like Stripe or PayPal) are non-refundable. These typically amount to 2.5-3.5% of the transaction value.

5. CANCELLATIONS BY ELEVATE 9D

5.1 Facilitator Unavailability

If we must cancel due to facilitator illness, emergency, or unavailability:

Option 1: Full refund processed within 5 business days
Option 2: Reschedule to next available date (your choice)
Option 3: Credit toward future session (valid for 12 months)

Compensation: If we cancel with less than 24 hours notice, you will also receive a 10% discount voucher for your next session.

5.2 Technical Issues

If we experience technical difficulties preventing session delivery:

Full refund or immediate rescheduling
No penalties or fees
Compensation credit if issue occurs mid-session

5.3 Force Majeure

In cases of events beyond our control (natural disasters, pandemic restrictions, etc.):

Reschedule to future date (no expiration)
Full refund if rescheduling is not suitable
No additional compensation in these circumstances

6. LATE ARRIVALS

6.1 Individual Sessions

Late Up to 10 Minutes:

Session proceeds for remaining time
No refund for missed time
Session ends at originally scheduled time

Late 10-15 Minutes:

Session may be shortened or rescheduled (our discretion)
No refund
Rescheduling fee may apply

Late More Than 15 Minutes:

Treated as no-show
No refund
Must book new session

6.2 Group Sessions

Late Arrivals:

You may join if less than 15 minutes late
No refund for missed time
Entry at facilitator's discretion (to avoid disrupting others)
If more than 15 minutes late, treated as no-show

7. SPECIAL CIRCUMSTANCES

7.1 Medical Emergencies

If you experience a medical emergency preventing attendance:

Contact us as soon as possible
Provide medical documentation if requested
Full refund or free rescheduling available
Documentation required within 7 days

7.2 Bereavement

In case of death of immediate family member:

Full refund or indefinite rescheduling option
No documentation required
Contact us when ready

7.3 COVID-19 or Contagious Illness

If you test positive for COVID-19 or have contagious illness:

Must not attend session
Free rescheduling (no time limit)
Full refund if rescheduling not suitable
No documentation required (we trust your honesty)

7.4 Pregnancy Complications

If pregnancy complications prevent safe participation:

Full refund available
Medical clearance required before future booking
Valid for first trimester restrictions

8. NON-REFUNDABLE CIRCUMSTANCES

8.1 Change of Mind

Cancellations due to change of mind are subject to standard cancellation policy
No exceptions for "not feeling like it" or "too busy"
Plan your booking carefully

8.2 Disqualification for Health Reasons

If you are disqualified from participating due to:

Failure to disclose medical conditions
Being under the influence of substances
Not meeting health and safety requirements

No refund will be issued.

8.3 Behavioral Issues

If you are asked to leave a session due to:

Disruptive behavior
Violation of session rules
Disrespect to facilitator or participants
Harassment or inappropriate conduct

No refund will be issued and you may be banned from future bookings.

8.4 Technical Issues on Your End

No refund for issues caused by:

Your internet connection problems
Device malfunctions
Software compatibility issues (if not tested beforehand)
Failure to follow pre-session technical setup instructions

9. CREDITS AND VOUCHERS

9.1 Session Credits

When issued as alternative to refund:

Valid for 12 months from issue date
Non-transferable
Cannot be exchanged for cash
Must be used for services of equal or greater value

9.2 Gift Vouchers

Non-refundable once purchased
Transferable to another person
Valid for 12 months from purchase
Can be extended once for £10 fee (additional 6 months)

9.3 Promotional Credits

Cannot be combined with other offers unless stated
Non-refundable
Expire as stated in promotion terms

10. PACKAGE AND MEMBERSHIP REFUNDS

10.1 Session Packages

Unused sessions in packages may be refunded pro-rata
Package discount is forfeited upon cancellation
Minimum 30 days from purchase for any refund
Admin fee of £25 applies

10.2 Monthly Memberships

Cancel anytime with 30 days notice
No refund for partial months
Access continues until end of paid period
Unused sessions do not roll over

11. DISPUTES AND APPEALS

11.1 Refund Disputes

If you disagree with our refund decision:

Email elevate9dbreathwork@gmail.com with "Refund Dispute" in subject
Provide:
- Booking details
- Reason for dispute
- Supporting evidence
We will review within 7 business days
Final decision communicated in writing

11.2 Appeal Process

One appeal permitted per booking
Must be submitted within 14 days of original decision
Decision on appeal is final

11.3 Chargebacks

Important: Initiating a chargeback instead of contacting us may result in:

Immediate suspension of your account
Revocation of future booking privileges
Legal action to recover costs

Always contact us first to resolve disputes.

12. CONSUMER RIGHTS

12.1 Your Statutory Rights

This refund policy does not affect your statutory rights under UK consumer law, including:

Consumer Rights Act 2015
Distance selling regulations
Unfair contract terms protection

12.2 Right to Cancel (Distance Sales)

For bookings made online, you have the right to cancel within 14 days of booking under Distance Selling Regulations, EXCEPT:

If your session is scheduled within the 14-day period and you have agreed to waive this right
Once you have attended the session

13. REFUND POLICY FOR PRODUCTS

If we sell digital products or merchandise:

Digital Products:

Non-refundable once accessed or downloaded
14-day right to cancel if not accessed

Physical Products:

30-day return policy
Items must be unused and in original condition
Return shipping costs borne by customer unless item is faulty

14. PAYMENT PLAN CANCELLATIONS

If you're on a payment plan:

Cancel before final payment: refund processed according to standard policy
Unpaid installments are still due even if you cancel
No refund for paid installments once service is delivered

15. MODIFICATIONS TO REFUND POLICY

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes constitutes acceptance.

Material changes will be communicated via email.

16. CONTACT US

For cancellations, refund requests, or questions about this policy:

Elevate 9D
Email: elevate9dbreathwork@gmail.com
Phone: +44 7739 991202

Response Time: We aim to respond to all refund requests within 24-48 hours.

17. AGREEMENT

By booking a session with Elevate 9D, you acknowledge that you have read, understood, and agree to this Refund Policy.

We appreciate your understanding and cooperation. Our refund policy is designed to be fair to both our clients and our business while maintaining the high quality of service you expect from Elevate 9D.